Final artwork illustrating your preferred scale of design will be agreed once the order is placed.
Prices inclusive of a 15% custom surcharge for 1x change and 20% for 2x changes (for additional artwork and production resources).
For custom materials please Contact Us for further details.
Due to the handcrafted nature of this product, the final colour and dimensions may differ slightly from those specified.
Please note returns are not possible on any Custom items as these are specially commissioned items tailor made to your specifications.
Front Door Delivery: FREE
Our delivery partner will automatically schedule delivery and advise you of the delivery date directly. You will receive tracking information to monitor delivery progress, which will take place between 9:00am and 5:00pm. If you are not there to take delivery, attempts will be made to deliver on two further dates before the item is returned to our warehouse. You will be able to schedule an ideal appointment date from the tracking details you receive.
Made-to-order and custom pieces have a standard delivery time of 16-22 weeks (handknotted) and 10-14 weeks (handloomed). The estimated lead time can vary based on the complexity of the design and the rug size. For more information regarding the craftsmanship journey of your made-to-order rug, please click here.
We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by weight and are calculated at the checkout.
If you wish to place an online order for delivery to the USA, South America or The Caribbean, please visit our United States website.
For delivery to Europe, please visit our EU website.
We accept Mastercard, Visa, American Express, Visa Debit and Maestro. All payments are made securely online and your credit card details will not be saved.