sample request next steps

Next Steps

  • · Once we've confirmed the availability of the samples you've requested, a member of our team will reach out to arrange the collection of your deposit.

  • · Upon dispatch from our warehouse, you will receive tracking information to monitor your samples' journey to your doorstep.

  • · For your convenience, a pre-paid return label is included in the parcel for you to send the samples back. Should the samples not be returned within the 30-day window, please note that a fee of £100 per sample will be applied. We encourage you to use the return label provided to avoid this charge, ensuring the samples are sent back to our warehouse within the given timeframe.

Your cooperation is greatly appreciated, and we're here to support you through every step of the process.

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